1. Order Processing and Dispatch Timeline

Every confirmed order is inspected, securely packaged, and dispatched from our primary central warehouse or authorized regional partner hub within 24 to 48 business hours of payment confirmation (excluding Sundays and national holidays).

2. Estimated Delivery Timeframe (3 to 7 Business Days)

3. Shipping Charges & Free Delivery Terms

• Free Shipping: KunjMart provides Free Shipping across India on qualifying prepaid orders and high-value bulk industrial orders.
• Standard Shipping: For selected lightweight or single-piece retail items where shipping applies, nominal delivery charges are calculated transparently and displayed on the checkout page prior to payment.
• Taxes: All transportation charges are inclusive of GST.

4. Logistics & Courier Partners

To ensure safety and timely transit of your valuable industrial equipment, we partner exclusively with reputed national courier and freight agencies, including Blue Dart, Delhivery, DTDC, Safexpress, V-Trans, and India Post Speed Post.

5. Shipment Tracking & Notifications

As soon as your shipment is handed over to the courier partner, an automated confirmation email and SMS containing the AWB / Tracking Consignment Number and carrier tracking URL will be sent to your registered contact details. Customers can also track the real-time status of their package directly from their KunjMart account under the "Manage Orders" section.

6. Damaged or Tampered Package on Arrival

If the outer parcel appears significantly damaged, crushed, or opened at the time of delivery, please DO NOT accept the parcel from the delivery executive, or write "Damaged upon delivery" on the courier receipt. Immediately notify our customer care at +91 9898818447 or 2405.kunj@gmail.com with your Order Number so we can initiate a prompt replacement.