1. Introduction & Scope

Welcome to KunjMart (www.kunjmart.com), owned and operated by KUNJ INDIA PRIVATE LIMITED ("we", "our", or "us"). We are committed to protecting the privacy and confidentiality of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase industrial and home appliance equipment from us.

2. Information We Collect

To process orders, verify identity, and provide superior customer service, we may collect the following information:

• Personal & Business Contact Details: Name, company name, billing and shipping address, email address, phone number, and GST registration number.
• Account Credentials: Username, encrypted passwords, and profile preferences.
• Order & Transaction History: Products ordered, quantities, invoices, transaction references, and payment status.
• Device & Technical Information: IP address, browser type, device information, and browsing patterns collected via standard cookies.

3. Payment Security & RBI Compliance (Crucial)

4. How We Use Your Information

We utilize the collected information strictly for legitimate commercial purposes:

• Processing orders, coordinating dispatch, and managing door delivery with our logistics partners.
• Generating official GST tax invoices and complying with statutory tax reporting.
• Communicating order confirmations, tracking details, and product support updates.
• Preventing fraudulent transactions and ensuring overall platform security.

5. Information Sharing and Disclosure

We respect your privacy and DO NOT sell, rent, or lease customer data to third-party marketing companies. Data is shared strictly on a need-to-know basis with:

• Logistics & Delivery Partners: Only delivery address and contact phone number are shared to facilitate product shipment.
• Payment Aggregators (CCAvenue): Order identifiers and billing details required to process secure online payments.
• Legal & Regulatory Authorities: If mandatory under applicable Indian laws, judicial orders, or governmental directives.

6. Data Protection & Retention

We employ industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. We retain order records for the duration required by applicable commercial and taxation laws of India.

7. Grievance Officer & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our Grievance Desk: