Notice: At KUNJ INDIA PRIVATE LIMITED (KunjMart), customer satisfaction is our prime commitment. Please review our transparent cancellation, replacement, and refund policies below.
1. Order Cancellation Policy
Customers may request to cancel an order under the following terms:
- Cancellation Before Dispatch: You can cancel your order free of cost at any time before the product has been dispatched or handed over to the courier partner. To request cancellation, please call our support hotline at +91 9898818447 or email 2405.kunj@gmail.com with your Order ID.
- Cancellation After Dispatch: Once an order has been dispatched from our warehouse/supplier facility, cancellation cannot be processed directly. In such cases, the product will need to be received and processed under our standard Return & Replacement Policy.
2. Return & Replacement Policy (16-Day Window)
KUNJ INDIA PRIVATE LIMITED provides a hassle-free 16-day return and replacement guarantee from the date of physical delivery under the following conditions:
- Product is defective, inoperative, or damaged during transit.
- Product received is materially different in specifications or model from what was ordered.
- Product packaging is tampered or seal is broken upon initial inspection.
- Essential accessories or components mentioned in the product description are missing.
Note: Returned items must be in original condition with intact packaging, tags, warranty cards, and accessories.
3. Refund Method & Processing Timeframe (5 to 7 Working Days)
Mandatory Refund Guidelines:
• Refund Destination: Refunds will be processed exclusively back to the customer's original payment source (same Credit Card, Debit Card, Net Banking account, or UPI handle used while placing the order).
• Timeline: Once the returned product is received and inspected at our warehouse, or an eligible pre-dispatch cancellation is approved, the refund will be initiated within 24 to 48 hours. The amount typically reflects in the customer's bank account/card statement within 5 to 7 business days, in compliance with standard banking clearance cycles.
• Zero Deductions: For eligible cancellations and defective returns, 100% of the invoice amount (including GST) will be refunded.
4. Non-Refundable / Non-Returnable Items
Returns or refunds cannot be accepted for:
- Products damaged due to customer misuse, improper voltage, or non-compliance with product user manual.
- Custom-engineered machinery or bespoke industrial items fabricated specifically upon customer order approval.
- Requests initiated after the expiration of the 16-day delivery window.
5. How to Initiate a Return or Refund
To initiate a return or claim a refund, please follow these simple steps:
- Call our Customer Helpdesk at +91 9898818447 / +91 7574040801 or send an email to 2405.kunj@gmail.com with your Order Number and brief description of the issue.
- Attach a clear photograph or video showing the defect/damage or wrong item received.
- Our support team will verify your claim within 24 hours and arrange reverse pickup or guide you with shipping details.
Contact for Refund & Cancellation Support:
Company: KUNJ INDIA PRIVATE LIMITED
Address: C 449, Sumel -7, Above ICICI Bank, Opposite To Soni Ni Chawl BRTS Bus Stop, Soni Ni Chawl Cross Road, Soni Ni Chawl - 380010, Ahmedabad, Gujarat, India
Helpline: +91 9898818447 | +91 7574040801
Support Email: 2405.kunj@gmail.com